Terms of Service

Catalog and Product Information

Under this policy at rtic, the store may correct an authentic error, limit quantities, reject fraud, or cancel unavailable merchandise while issuing any refund that is due; at the same time, the relevant product page controls current options, dimensions, materials, care guidance, safety details, stock status, and pricing; where relevant, available merchandise consists of hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

Cancellation Through Return

For transparency, rtic records that approved no-reason and quality-related return shipping is merchant-paid; for completeness, every eligible United States order receives free standard shipping; at the same time, customers may request cancellation while an order is unshipped; the Refund Policy applies after it leaves the store; additionally, orders generally require 1-2 business days to process and another estimated 4-6 business days in transit.

Prohibited Conduct

For transparency, rtic records that unauthorized access, security interference, unlawful material, fraud, and abusive use are prohibited; as a related safeguard, activity that violates applicable law or the rights of another person is not permitted.

Acceptance of These Terms

For practical purposes when ordering from rtic, a visitor accepts these Terms of Service by using the storefront or completing a purchase; where relevant, the Refund Policy, Shipping Policy, Privacy Policy, and Payment Policy are incorporated into the customer relationship.

Prices, USD Payments, and Taxes

Under this policy at rtic, store prices, checkout charges, and refunds are processed in USD; payment authorization remains subject to the card issuer and payment provider; tax is charged when applicable law requires collection.

Accuracy and Mandatory Consumer Rights

rtic applies the following customer standard: product and service information is maintained carefully, although an inadvertent error is possible; additionally, nothing in these Terms excludes a right or remedy that applicable law does not permit the merchant to exclude.

Store Identity and Return Address

The documented approach of rtic is as follows: the published contact email is support@trailicekit.shop; for completeness, the merchant location and standard authorized-return address is 1843 Ashton Ln, Marion, Virginia, 24354, United States; additionally, the responsible brand and store name is rtic; at the same time, customers may also call 512-603-2373.