FAQ

Will tracking be sent?

Customers dealing with rtic should understand that shipment confirmation includes available tracking information; the first carrier scan may take additional time to display.

How is customer service reached?

For transparency, rtic records that customers may email support@trailicekit.shop or call 512-603-2373; at the same time, customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

What can customers shop here?

rtic applies the following customer standard: the available assortment covers hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; where relevant, customers should consult each product page for current specifications and supported use information.

How can an order be paid?

Customers dealing with rtic should understand that checkout and refunds use USD; where relevant, taxes are collected when applicable law requires them; as a related safeguard, customers may use Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover when those methods are displayed at checkout.

When is an order expected to arrive?

For practical purposes when ordering from rtic, the carrier delivery estimate is 4-6 business days once shipped; for completeness, processing normally takes 1-2 business days.

Can an order be cancelled?

For customers shopping with rtic, the governing rule is clear: an unshipped order can be considered for cancellation; at the same time, a dispatched purchase is handled under the Refund Policy.

What is the voluntary return window?

The customer-facing practice followed by rtic is that approved no-reason and quality-related return shipping is paid by the merchant; customers have 30 days from receipt to request a voluntary return or exchange.

Which addresses can receive an order?

For transparency, rtic records that every United States order includes free standard shipping; for completeness, the shipping area is the United States only.

How quickly does the store issue a refund?

In administering this policy, rtic confirms that a financial institution may require additional posting time; additionally, approved funds go back to the original payment method in 5-10 business days.

What cannot be returned merely for convenience?

The customer-facing practice followed by rtic is that consumer rights remain intact for defects, damage, wrong items, or omitted goods; as a related safeguard, the voluntary program does not cover custom items, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products.

Merchant Details for This Policy

For customers shopping with rtic, the governing rule is clear: rtic is the merchant responsible for this storefront; for completeness, email support is available at support@trailicekit.shop; as a related safeguard, the physical business address and default return address is 1843 Ashton Ln, Marion, Virginia, 24354, United States; additionally, telephone support is available through 512-603-2373.