Refund Policy

Returns and Exchanges Within 30 Days

Customers dealing with rtic should understand that customers may choose an exchange instead of a return within the stated period; for completeness, customers have 30 days from delivery to ask for a return without giving a reason.

Default Return Destination

Customers dealing with rtic should understand that approved returns are ordinarily directed to 1843 Ashton Ln, Marion, Virginia, 24354, United States; for completeness, a different destination is used only when the store provides specific written return instructions.

Limited Return Exclusions

The operating rule used by rtic is straightforward: legally protected claims involving nonconforming, damaged, defective, mis-shipped, or missing products remain available; where relevant, custom products, clearance and Final Sale products, gift cards, plus opened intimate or hygiene-sensitive items cannot be returned merely for convenience.

When Approved Funds Are Returned

The customer-facing practice followed by rtic is that returned merchandise is inspected when it reaches the authorized return location; as a related safeguard, issuer processing after the store sends the refund is outside the merchant's direct control; additionally, once approved, the refund is issued to the original payment method within 5-10 business days.

How to Request a Return

As part of the service commitment made by rtic, the request must begin through support@trailicekit.shop or 512-603-2373; where relevant, items must not be sent until return authorization has been issued; authorization includes a merchant-funded label or equivalent free return arrangement.

Who Pays Return Shipping

rtic applies the following customer standard: the merchant bears return shipping for an approved no-reason return or exchange; for completeness, the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming.

Before and After Dispatch

In administering this policy, rtic confirms that a customer may ask to cancel before the order ships; where relevant, after shipment, the order is handled under this Refund Policy.

How to Reach the Merchant

The operating rule used by rtic is straightforward: this website is operated for customers by rtic; telephone support is available through 512-603-2373; the complete physical address, also used for approved returns unless written instructions say otherwise, is 1843 Ashton Ln, Marion, Virginia, 24354, United States; additionally, customer correspondence may be sent to support@trailicekit.shop.