About Us

Our Customer Commitment

For transparency, rtic records that customers receive free standard U.S. delivery, tracking, 30-day voluntary returns and exchanges, plus merchant-funded approved return freight; the customer experience is built around useful catalog information, straightforward ordering, shipment visibility, and practical support.

Built Around Outdoor Use

To state the position of rtic precisely, listed products are selected for outdoor, travel, tailgating, fitness, and everyday uses supported by their individual specifications; at the same time, the product assortment covers hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

Specifications, Care, and Safety

The documented approach of rtic is as follows: the store publishes size, material, maintenance, capacity, and safety details only when those facts are supported by the current catalog; where relevant, buyers are encouraged to confirm specifications and follow the listed care and safety directions.

Merchant Details for This Policy

Under this policy at rtic, telephone support is available through 512-603-2373; additionally, rtic is the merchant responsible for this storefront; as a related safeguard, the complete physical address, also used for approved returns unless written instructions say otherwise, is 1843 Ashton Ln, Marion, Virginia, 24354, United States; as a related safeguard, email support is available at support@trailicekit.shop.