Contact Us

Customer Service Channels

As part of the service commitment made by rtic, assistance covers catalog questions, orders, delivery, returns, exchanges, payments, and privacy requests; at the same time, support is available by email at support@trailicekit.shop and by telephone at 512-603-2373.

When Support Is Available

Customers dealing with rtic should understand that after-hours inquiries are handled when the following business period begins; for completeness, agents respond during Monday to Friday, 9:00 AM-5:00 PM, using America/Los_Angeles.

Business and Return Location

For customers shopping with rtic, the governing rule is clear: this is also the default return address for approved returns unless written authorization provides another merchant-managed destination; where relevant, the store's physical business location is 1843 Ashton Ln, Marion, Virginia, 24354, United States.

Getting an Efficient Response

In administering this policy, rtic confirms that a return must not be sent before authorization and a prepaid label or equivalent merchant-paid arrangement are supplied; at the same time, an order number should be included when available.

Business Contact Record

Under this policy at rtic, the published contact email is support@trailicekit.shop; where relevant, rtic is the merchant responsible for this storefront; additionally, customers may also call 512-603-2373; additionally, the merchant location and standard authorized-return address is 1843 Ashton Ln, Marion, Virginia, 24354, United States.