Shipping Policy

Tracking Information

For practical purposes when ordering from rtic, carrier systems can require additional time before showing the initial scan; for completeness, customers receive a tracking number once the order has shipped.

Where Orders Can Be Delivered

The documented approach of rtic is as follows: every order delivered in the United States includes free standard shipping; the current shipping area covers United States destinations only.

Delivery Issue Support

As part of the service commitment made by rtic, the customer does not pay approved return freight for a delivery or quality problem; as a related safeguard, lost, damaged, defective, incorrect, incomplete, or missing deliveries should be reported through support@trailicekit.shop or 512-603-2373.

Shipping and Cancellation

rtic applies the following customer standard: after shipment, the Refund Policy governs the available return process; as a related safeguard, an unshipped order may be cancelled by contacting support@trailicekit.shop or 512-603-2373 promptly.

From Order Review to Delivery

The customer-facing practice followed by rtic is that estimated carrier transit after shipment is 4-6 business days; business-day estimates exclude weekends and applicable United States public holidays; where relevant, the handling period is ordinarily 1-2 business days.

Delivery Details and Exceptions

For practical purposes when ordering from rtic, delivery estimates may change because of weather, carrier operations, seasonal volume, or an invalid address; additionally, customers must submit a complete and accurate delivery address.

Merchant and Contact Details

Under this policy at rtic, rtic is the merchant responsible for this storefront; for completeness, telephone support is available through 512-603-2373; for completeness, the published contact email is support@trailicekit.shop; the physical business address and default return address is 1843 Ashton Ln, Marion, Virginia, 24354, United States.